Refund & Return Policy

We want you to love your Westoria products. If something isn't right, here's how our refund and return process works.

Returns

For hygiene and safety reasons, opened face wash, serum, and shampoo products cannot be returned unless they arrived damaged or defective. Unopened products may be returned within 7 days of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund.

Refund Process

Approved refunds are processed to the original payment method within 5–7 business days. Refunds for Cashfree payments are initiated via the same gateway.

Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, please refer to our return process above.

Contact Us

Reach out at westoriastore@gmail.com for any refund or return request.